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FAQ

Shipping and Returns

When will I receive my order?
4-8 business days (Pre-shipment lead time is 3-5 business days and shipping transit time is 1-3 business days)

How much does shipping cost?
Shipping is free!

Help, my package arrived damaged!
We pack each order carefully, but every once in a while a package gets damaged in transit. Send us a picture of the damage at info@etchedatlas.com and we will make it right! Please keep your box and other shipping materials so that we can process a claim with USPS.

Do you take returns?
Yes, we do. Maps and artwork without personalization or customization can be returned. Custom Maps, Personalized Maps and Sale Items cannot be returned. Returns are subject to a $10 return shipping fee (multi-item returns will be subject to a higher return shipping fee) and a 15% restocking fee. Contact us at info@etchedatlas.com to process your return.

 

Order Info

What’s in the box?
Just the map! We don’t include any receipts or pricing info in the box. Our pieces are gift ready!

Do you offer any discounts?
Yes! You always save when you buy more than 1 map, and the discount is applied to your cart automatically:

Buy 2 maps, get $10 off
Buy 3 maps, get $20 off
Buy 4 maps, get $30 off

We also offer bulk discounts for orders of 10 maps or more. Please contact us at info@etchedatlas.com for details.

 

Customization

Do you make custom maps?
Yes, we do! If you don’t see the map you’re looking for, please contact us about a Custom Map. Custom Maps start at $179 and take 2-3 weeks to design and engrave. We can make a map of any place in the world!

What is the largest engraving you can make?
12″ x 18″